I would like to thank you for your great service in helping me fine the right bed for my son. He loves the furniture and we are very pleased with your company and the service you provided. Very satisfied. Thanks for everything.
Rose E. - Dover, MA
By using Furniture Best Buys (www.ncfurniturebestbuys.com) web site ("Web site"), and/or by purchasing products by phone, electronic, verbal, written or other form of order confirmation, you the customer ("Customer") agrees to become bound by the terms and conditions of this agreement ("Agreement"), and this Agreement shall govern and control your use of this Web site and any and all current or future orders and/or purchases ("Order") you may make by phone, through or because of this Web site. If these terms and conditions are considered an offer by Furniture Best Buys ("FBB"), acceptance is expressly conditioned upon your assent to all of the terms and conditions of this Agreement without modification, to the exclusion of all other terms. In order for FBB to sell furniture at these low prices, the Customer hereby accepts and agrees to be bound by the following terms:
Accuracy: While FBB uses reasonable efforts to include accurate and up-to-date information in its Web site, FBB makes no warranties or representations as to the accuracy of the information. FBB assumes no liability or responsibility for any errors or omissions in the content of the Web site. In the event a product is quoted by a FBB associate at an incorrect price, or due to a typographical error in pricing, FBB shall have the right to refuse or cancel any Order placed by phone or through the Web site. FBB shall have the right to refuse or cancel any such Order whether or not the Order has been confirmed. If your payment has already been received for the purchase and your Order is subsequently cancelled by us, FBB shall issue a refund for the full amount of your payment.
Products: Due to the character of various products, all dimensions are approximate. Actual leather and fabric sample colors may not match your monitor. Actual wood stain colors may not match your monitor. Products, information, availability, prices, and/or specifications are subject to change without notice. All prices are in U.S. Dollars.
Order Acceptance: Upon processing your payment, this constitutes the immediate acceptance of this Order by the Customer, and Customer hereinafter agrees to be bound by all terms and conditions of this Agreement, and the Order cannot be canceled by the Customer. FBB reserves the right at any time to accept or decline your Order due to inaccurate pricing, non-availability of products from the manufacturer, or for any other reason. FBB reserves the right to verify any information you provide prior to accepting an Order. A refund for the Customer's payment in full for their Order, cannot be issued to the Customer without the written consent of FBB. All Coupons are only valid during promotional timeframe and can not be applied to prior orders.
Shipping, Handling, and Delivery for Continental USA and Canada: (a) Shipping is paid separately at the time of delivery, unless Free Delivery is noted for specific item(s). Free Delivery is for Continental USA only and for specific products. All products will be shipped by an in-home delivery company. We ship to the 48 contiguous states in the USA, known as the Continental USA. We can ship to Alaska or Hawaii in certain situations. The only way you can buy from us if you live in Canada, is that we can ship to any moving & storage company in the USA. The Canadian Customer would be responsible for all duties and taxes. Your furniture will be inspected at time of delivery for any damage. (b) You will be contacted by someone from the delivery company to set up a delivery date. While we estimate 4 to 12 weeks delivery time, delivery could be less than 4 weeks and it could be more than 12 weeks. These time periods are only estimates and we are not responsible for manufacturer delays or changes in shipping dates. If some item(s) are delayed, we can offer to "split ship" the order for you for but you will have to at least pay the minimum shipping fee for each shipment. We can estimate this cost for you at the time the request is made by you. The Customer agrees to pay a re-delivery fee if the delivery company attempts to delivery your order and the Customer is not home at the time of delivery or refuses delivery. The delivery drivers are trained to repair and touch up furniture, so they can usually take care of any minor nicks or scratches. Please allow them to do repairs and touch ups in your home. When you receive your Order, inspect your furniture for damage. If anything is damaged, it must be noted on the delivery slip while the driver is there. Please keep any and all acceptable furniture upon delivery. In the unusual cases where something is returned, it will be either repaired or replaced at the sole discretion of FBB. FBB is not responsible for delays in replacement or service parts. Items that have minor nicks and surface scratches cannot be returned because they can usually be touched up in the Customer's home.
FBB is relieved of all liabilities and warranties once the furniture is accepted by the Customer. Due to the substantial discounts offered by FBB, minor door and drawer alignments as well as minor touch-ups are the Customer's responsibility. We highly recommend you purchase an Extended Warranty from us to protect your new furniture. Items that have distressing or knot holes cannot be returned. This is the natural characteristic of wood and the way most manufacturers finish their products. Wood products do vary in grain. The Customer may not refuse or return any products due to such variation in grain or color. FBB does not guarantee, nor does the manufacturer guarantee that the grain and/or coloring will be consistent on any item or group of items. Any leather furniture with scuff marks, healed scars, or barbs may not be returned. This is the natural characteristic of leather. By signing the delivery slip free and clear and not noting any damage, any damage reported later is your responsibility and not that of FBB and/or the delivery company. Any defect and/or damage to the furniture claimed afterward will be the customers’ responsibility.
Any Item(s) shipped with Free Delivery, the customer is responsible for all re-delivery fees and return fees unless return is due to damage or defect. Re-deliveries are subject to a recharge of 100% of the original freight cost per shipment and will be the responsibility of the customer.
Please be aware that the delivery company may leave the cardboard and packaging materials at your home in an area you designate. We work hard to make your shopping experience a pleasant one, and we want you to enjoy your new furniture for many years to come. We also want you to tell all your friends about us!
Sales Taxes: Customers must take responsibility for complying with the applicable laws in the state they live in regarding the payment of any sales and/or use tax on goods ordered for delivery.
Cancellations & Return Policy: This Agreement between you and FBB concerning the purchased products may not be revoked or canceled by you. All sales are final with no refunds. FBB may, in its sole discretion, permit you to cancel your Order, upon payment of sixty percent (60%) of the purchase price of the products as a cancellation fee, plus any shipping charges. Customers must get a return authorization number (RA#) before returning any items. All items must be returned to us without damage of any kind and in the original packaging.
Customer Responsibilities: It is the Customer's responsibility to provide FBB with all accurate model numbers, finishes, and fabrics for their respective Order. It is the Customer's responsibility to check their Order receipt for complete accuracy within one day after they receive it by email. You must notify us immediately if any model numbers or items are not correct. If we do not hear from you within this one day time period, all items will be shipped as ordered, and cannot be changed, exchanged or canceled FBB is not responsible for any inaccurate items or model numbers ordered by the Customer. FBB does not guarantee or warranty the type, quality, color or style of the furniture the Customer chooses. FBB is not aware of the accuracy and level of the Customer's floors in their home, so consequently it is the Customer's responsibilities to level all products from their Order once they receive them, including cabinets, dressers, armoire, wall units, etc., that may create uneven doors or other items that may be out of align due to improper leveling. FBB is not aware of the size of Customer's home or doorways; consequently, it is the Customer's responsibility to make sure items will fit in their home at time of purchase. The Customer is responsible to note the size and dimensions of the furniture to insure that it will fit, not only in the designated room, but also will go through hallways, air locks, doorways, stairwells, etc. If the delivery to the designated room involves potential damage to your home or to the furniture, due to the weight or size of the furniture, the delivery will be made to another area in the home as designated by the Customer. If furniture is left in an area at a Customer's home because of this situation, it will be the Customer's cost and responsibility to hire a professional moving company, or a furniture repairman to disassemble the furniture to affect the delivery. On any warranty or repair requests, the Customer must e-mail or mail pictures to FBB clearly showing the nature of the defect. The Customer is responsible for any cartons or packaging left at their home. We furnish two drivers on our delivery equipment. If your furniture has an individual piece weight of 300 pounds or more, we require the Customer to have two additional people there to help safely affect the delivery.
Content, Copyright, Trademark, and Applicable Law: All content included and/or used on this Web site, such as text, graphics, photographs, logos, buttons, icons, images, and software is the property of FBB or its content suppliers, and is copyrighted unless otherwise noted, and is protected by US and international copyright laws. FBB makes no representations or warranties of any kind, expressed or implied, as to the operation of this Web site or the information, content or materials thereof. The use and browsing on this Web site are at your sole risk. FBB assumes no responsibility, and will not be liable for any damages to your computer for any reason on account of your access, browsing, or downloading from our Web site. This Web site is created and controlled by FBB. As such, the laws of the state of corporation will govern these disclaimers, terms and conditions without giving effect to any principles of conflict of laws, and the venue of any action shall only be in the state of corporation. FBB reserves the right to make changes to its Web site and these disclaimers, terms and conditions at any time. The Customer is bound by any such revisions and should therefore periodically visit this Web site to review the then-current terms and conditions to which the Customer is bound.